I have extensive experience in Customer Success, Journey Analysis, Revenue Generation and Customer Retention, gained from working with start up to scale up B2B SaaS companies over a span of 10+ years. I have worked across global regions and customer bases, and understand the agility needed to build a scalable business. Reducing customer churn and creating customers who are brand advocates on a scalable level are my core expertise. I recently worked with an early stage start up on their customer advocacy program, resulting in a 25% increase in engagement with the program itself. I have also previously increased customer portfolio NRR by 20% within 6 months, by revamping a deployment and ongoing relationship management approach. I am also passionate about the role of authenticity in business, both customer facing and internally, and about enabling true professional growth for those I lead or work with. Testimonials: “Charlotte’s customer-centric approach and adept relationship-building skills were pivotal in fostering successful client interactions” “Charlotte has an impressive track record of making data-driven decisions that have positively impacted our company’s bottom line” “Charlotte is a true mentor, who will go the extra mile to ensure the business goals are met while everybody is motivated and thriving at their roles”